Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at:
Email: customerservice@bigbasket.com
Call us: 1860 123 1000
Chat with us in-app under customer service /Need Help section
from 6 am & 10 pm on all days including Sunday to get our immediate help
If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at grievanceofficer@bigbasket.com.
Email: customerservice@bigbasket.com
Call us: 1860 123 1000
Chat with us in-app under customer service /Need Help section
from 6 am & 10 pm on all days including Sunday to get our immediate help
If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at grievanceofficer@bigbasket.com.
Registration
How do I register? You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information. Close
Are there any charges for registration? No. Registration on bigbasket.com is absolutely free.Close
Do I have to necessarily register to shop on bigbasket? You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in. Close
Can I have multiple registrations?Each email address and contact phone number can only be associated with one bigbasket account.Close
Can I add more than one delivery address in an account?Yes, you can add multiple delivery addresses in your bigbasket account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.Close
Can I have multiple accounts with same mobile number and email id?Each email address and phone number can be associated with one bigbasket account only.Close
Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.Close
Can I have different city addresses under one account and still place orders for multiple cities?Yes, you can place orders for multiple cities.Close
Account Related
What is My Account?My Account is the section you reach after you log in at bigbasket.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.Close
How do I reset my password?You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.Close
What are credit notes & where can I see my credit notes?Credit notes reflect the amount of money which you have pending in your bigbasket account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.Close
What is My Shopping List?My Shopping List is a comprehensive list of all the items previously ordered by you on bigbasket.com. This enables you to shop quickly and easily in future.Close
Payment
What are the modes of payment?You can pay for your order on bigbasket.com using the following modes of payment:a. Credit and debit cards (VISA / Mastercard / Rupay)b. Sodexo passes (only for food items)c. Paytm food wallet will be accepted only for food items.
*Currently we are accepting only online payment.Close
*Currently we are accepting only online payment.Close
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?There is no VAT. However, GST will be applicable as per Government Regulizations.Close
Is it safe to use my credit/ debit card on bigbasket?Yes it is absolutely safe to use your card on bigbasket.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping saferClose
What is the meaning of cash on delivery?Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.Close
If I pay by credit card how do I get the amount back for items not delivered?If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your bigbasket account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.Close
Where do I enter the coupon code?Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.Close
What is bigbasket Wallet?The bigbasket Wallet is a pre-paid credit account that is associated with your bigbasket account. This prepaid account allows you to pay a lump sum amount once to bigbasket and then shop multiple times without having to pay each time. Click hear to know more...Close
Delivery Related
When will I receive my order?Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).Close
How are the fruits and vegetables packaged?Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.Close
How are the fruits and vegetables weighed?Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by a maximum of one unit weight depending on the article. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.Close
How will the delivery be done?We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.Close
How do I change the delivery info (address to which I want products delivered)?You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.Close
How much are the delivery charges?
RS. 150/-
Close| City | Order value | Delivery Charge |
|---|---|---|
| All cities other than Mumbai | < Rs. 600/- | Rs.50/- |
| Rs.600 – Rs.1199 | Rs. 30/- | |
| Rs. 1200 and above | Free | |
| Mumbai | < Rs. 600/- | Rs. 50/- |
| Rs. 600 – Rs. 1199 | Rs. 35/- | |
| Rs. 1200 and above | Free | |
| Kolkata for Alcohol Delivery | Up to Rs. 750/- | Rs.49/- |
| Above Rs. 750 | Rs.97/- |
Note:
For bb Star customers in all cities with order value Rs. 600/-
or above,the delivery charge is Rs. 0 (free delivery) Not applicable for alcohol orders.
Do you deliver in my area?You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.Close
Will someone inform me if my order delivery gets delayed?In case of a delay, our customer support team will keep you updated about your delivery.Close
What is the minimum order for delivery?There is no minimum order for delivery but we charge a nominal delivery fee as below.
Close
| City | Order value | Delivery Charge |
|---|---|---|
| All cities other than Mumbai | < Rs. 600/- | Rs.50/- |
| Rs.600 – Rs.1199 | Rs. 30/- | |
| Rs. 1200 and above | Free | |
| Mumbai | < Rs. 600/- | Rs. 50/- |
| Rs. 600 – Rs. 1199 | Rs. 35/- | |
| Rs. 1200 and above | Free | |
| Kolkata for Alcohol Delivery | Up to Rs. 750/- | Rs.49/- |
| Above Rs. 750 | Rs.97/- |
Note:
For bb Star customers in all cities with order value Rs. 600/-
or above,the delivery charge is Rs. 0 (free delivery) Not applicable for alcohol orders.
Do you do same day delivery?We do same day delivery provided you place your order before 12 noon on the day you want delivery. Close
What is Same Day Delivery?bigbasket has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 5:00 pm to 7:30 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. *Subject to slot availability.Close
Is Same Day Delivery applicable to only a few products or all products?The Same day Delivery is applicable to our entire range of products. Close
Order Related
What are delivery slots?Delivery slots are time slots during which you will receive your order.Close
What is a cut-off time and what are the corresponding cut-off timing for each slot?Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.Cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day. Actual cut off timings for HYD : For Slot 3 & Slot 4 is 11 AM on the same day and for Slot 1 & Slot 2 is 6 PM on the previous day.Close
Can I add products after the cut off time for a slot?No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your bigbasket account. Not applicable for Madurai & Nashik customers.Close
How can I check availability of next slot before placing order?Once you log in to your account, you will notice that on the right side of the website, under “My Basket” the next available slot in which you can order will be displayed.Close
Can I change my order delivery slot after placing the order?Delivery slot can be changed for an active order through the App. Close
How do I add or remove products after placing my order?Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.Close
How long will my chosen slot be blocked for me?5 minutes. After this the slot will be released for other shoppers on the website.Close
Is it possible to order an item which is out of stock?No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possibleClose
How do I check the current status of my order?The only way you can check the status of your order is by contacting our customer support team.Close
How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?You will receive an email as well as an sms about unavailable items before the delivery of your order.Close
What You Receive Is What You Pay ForAt the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.Close
When and how can I cancel an order? You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the bigbasket app. Close
Customer Related
How do I contact customer service? Our customer service team is available throughout the week, all seven days from 6 am to 10 pm. They can be reached at 18601231000 or via email at customerservice@bigbasket.comClose
What are your timings to contact customer service?Our customer service team is available throughout the week, all seven days from 6 am to 10 pm.Close
How can I give feedback on the quality of customer service?Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with bigbasket. Do write to us atkbn@bigbasket.com in case of positive or negative feedback.Close
How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.Close
Will bigbasket ask for sensitive information such as bank account details, PIN number, card number?Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with bigbasket. If you get any email, call or message from anyone claiming to be from bigbasket asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.Close
Returns & Refund Policy (Updated)We have a "no questions asked return at delivery and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the products delivered. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to your account on bigbasket. This can be used to pay for your subsequent shopping bills.
Post delivery returns are accepted only if there is an issue with the quality or freshness of the food products or if the product you received is damaged in case of non-food products. In such cases, we will issue a credit note for the value of the returned products which will be credited to your account on bigbasket. This can be used to pay for your subsequent shopping bills.
Acceptance of returns & refund post delivery is subject to a satisfactory inspection by our customer service team. Please get in touch with us via self-service on the bigbasket app or call on 1860 123 1000 for any such requests.
Note: As a Covid-19 safety and hygiene measure, we will not pickup any goods post delivery. We request all our members to thoroughly check the products at the time of delivery.Close
Post delivery returns are accepted only if there is an issue with the quality or freshness of the food products or if the product you received is damaged in case of non-food products. In such cases, we will issue a credit note for the value of the returned products which will be credited to your account on bigbasket. This can be used to pay for your subsequent shopping bills.
Acceptance of returns & refund post delivery is subject to a satisfactory inspection by our customer service team. Please get in touch with us via self-service on the bigbasket app or call on 1860 123 1000 for any such requests.
Note: As a Covid-19 safety and hygiene measure, we will not pickup any goods post delivery. We request all our members to thoroughly check the products at the time of delivery.Close
Others
Do you have offline stores?No we are a purely internet based company and do not have any brick and mortar stores.Close
Where can I find currently running offers/ promotions?There is a link called “Store Wide Offers” on the top right hand side of our website. All products with any discount or promotions are listed under this section.Close
What do I do if an item is defective (broken, leaking, expired)?We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.Close
How will I get my money back in case of a cancellation or return? What are the modes of refund?The amount will be refunded to your bigbasket.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.Close
I am a corporate/ business. Can I place orders with bigbasket.com?Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at corporate@bigbasket.com to know more.Close
I’d like to suggest some products. Who do I contact?If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@bigbasket.com and we will try our best to make the product available to you.Close
There is a difference in the amount mentioned in the invoice sent by the store and the order value shown by bigbasket when placing the order. Why should I pay the extra amount?Fruits and Vegetables are natural products that come in different shapes and sizes. While we have a strict control on the average sizes and weights, there is always scope for weight to vary from your ordered quantity. As a process we make sure that in all conditions only a maximum of one unit can go extra and hence you will be changed pro rata for the extra quantity.Close
Are Delivery Tokens issued?The Delivery Token policy has been permanently withdrawn from the bigbasket delivery mandates and shall not be issued until further notice.Close
Is there an expiry date to my wallet credit?No, there is no expiry date on the reward amount. Once the money is credited to your bigbasket wallet, it stays there till its used.Close
How do I check my wallet balance?You can view your wallet balance and its associated details under "My Wallet" section in "My Accounts" page.Close
If you have any complaints or suggestions about the content published on bigbasket.com please write to our Grievance Officer at grievanceofficer@bigbasket.com
